FAQ

Prices and payment
What payment methods are supported?
Do I have to pay VAT?
During payments beneficiary “Stichting Sisow” will appear. Is this correct?

 

Shipping
How much is the shipping cost?
Can I follow my products?
How long does it take to receive my items?
Who delivers my package?
Can I pick up my package?

 

Return and exchanges
How can I cancel or change my order?
How can I return or exchange my order?
How do I get my money back?
How long does it take to get my money back?
I received a wrong or a damaged product, what should i do?

 

Other questions
How can I unsubscribe from the newsletter?
How do I know my order is being processed by V1 MX?
How do I create an account?
How do I change my account?
I forgot the password to my account.How can I receive a new password?

 

 

  • Prices and payment

What payment methods are supported?

V1 MX provides five ways to pay your order safely and quickly:

  • iDeal

Pay quick and secure with iDeal. iDeal is an easy payment method for customers with an ABN Amro, ASN, Friesland, ING, SNS, Regiobank, Triodos, Van Lanschot bankiers, Knab, Rabobank account.

  • PayPal

PayPal is a secure payment method used worldwide. PayPal offers extra protection through the purchase protection program. There will be no extra charge for PayPal payments. To use this payment method you must have a PayPal account. A PayPal account can be created at www.paypal.com.

  • Cash on Delivery (only in the Netherlands)

This option is only available for shipping to the Netherlands. For cash on delivery you can pay the driver upon delivery of the goods. If you choose to pay cash on delivery we charge €10 extra for shipping. The total shipping costs for ‘Cash on Delivery’ is:

€14,95 for orders below €100.
€10,- for orders over €100.

  • Mister Cash/Bancontact

Mister Cash is the Belgian market leader in electronic card payment. You can pay easily and secure for you products with Mister Cash. There will be no extra charge for Mister Cash payments.

  • SOFORT banking/ DIRECTebanking

Fast and secure payments with SOFORT banking. SOFORT banking operates in the Netherlands, Belgium, Germany, Austria, Switzerland and the United Kingdom. There will be no extra charge for SOFORT banking payments.

 

Do I have to pay VAT?

Yes, you pay 21% VAT on all the products.

 

During payments beneficiary “Stichting Sisow” will appear. Is this correct?

All payments for V1 MX are handled by Sisow. This means it is correct that “Stichting Derdengelden Sisow inzake V1 MX” or “Sisow B.V.” will appear during your payment or on your bank statement.

 

 

  • Shipping

How much is the shipping cost?

For shipping outside the Netherlands, Click here! Shipping to the Netherlands costs €4,95. Orders in the Netherlands above €100 have free shipping.

 

Can I follow my products?

You will get an E-mail with a link and a Track & Trace code when your order is being shipped. With this link you can follow your products. You can also find your Track & Trace code on www.V1MX.nl in ‘my account’ at the details of your order. If you don’t have an account you can follow your product with this link: Track & Trace.

 

How long does I take till I receive my items?

Outside the Netherlands
Click here for the delivery time outside the Netherlands

 

Inside The Netherlands
If the products are in stock the delivery time will be two working days. If the products are not in stock the delivery time will be seven working days. The delivery time for special ordered or custom made products is three weeks.

 

Who delivers my package?

Products will be shipped by PostNL. PostNL operates with a Track and Trace system so that you are always aware of the status of shipment. Once the code of the package is known to us, you will receive an E-mail with the Track & Trace code. The Track & Trace code can also be found at ‘my account’ on the website. If you don’t have an account, you can track your package here.

 

Can I pick up my package?

No, it’s not possible to pick up your package.

 

 

  • Return and exchanges

How can I cancel or change my order?

An order can be canceled or changed by sending an E-mail to: info@v1mx.nl. It is not possible to cancel or change the order when the products are already being shipped. If you want to return your product but it is already being shipped you can return your package as soon as you receive it. A product can be returned within 30 days after the product is ordered. Packages can only be returned if the products and packaging are not used and not damaged. Click here for more information about returning a product .

 

How can I return or exchange my order?

A product can only be returned or exchanged under the following conditions:

  • Within 30 days after the product is ordered.
  • The product is unused and in the original conditions with tags attached. (Please don’t remove stickers, tags  or stamps of the original packaging of the product)

Please note! Electrical items, CDI modules, ignition systems and custom made items cannot be returned for refund or exchange.

Return shipments are the risk of the purchaser. V1 MX can’t be hold responsible for lost or damaged products due to return shipments. The purchaser is also responsible for shipping costs.

Return shipments can be send with the return form on the back of the invoice. The return form can also be found here. Fill in the return form and put it in the package and send the package to the following address:

V1 MX
Ringweg 6
7794RD Rheeze
The Netherlands

 

How do I get my money back?

The refund will be send after the returned product is received by V1 MX. The money will be refunded to the account from which the product is paid.

 

How long does it take to get my money back?

V1 MX will send the money back within 10 working days after the package is received.

 

I received the wrong or a damaged product. What should I do?

Damaged product:
Please send an E-mail to info@v1mx.nl as soon as possible. The subject of the E-mail should be ‘damaged product’ and please include the invoice number and the name of the damaged product in the E-mail. The damaged product needs to be send back to V1 MX. Click here for more information about returning the product. The new product will be made ready for shipment. As soon as the damaged product is received the new product will be send.

Wrong product:
Please fill in the return form. The return form can be found on the back of the invoice or you can download it here. On the bottom left side of the return form you can fill in the wrong product you received. On the bottom right side you can fill in the product that you need. You will receive a fee of €6.75 for the return shipment and the right product will be send to you for free. Click here for more information about return shipments.

 

  • Other questions

How can I unsubscribe from the newsletter?

Click here to unsubscribe.

 

How do I know my order is being processed by V1MX?

As soon as an order is placed you will get an E-mail with a confirmation of the order.

 

How do I create an account?

In the top right of the website you can click on ‘login’. When you click on login you got two choices: ‘Create an account’ and ‘login using an existing account’. Fill in your E-mail address at ‘Create an account’. When you filled in your E-mail address click the button ‘create an account’. After that you can fill in your personal information. Click on ‘register’ and your account is created.

 

How do I change my account?

To change your account information you first have to login on the website. When you logged in you should click your name at the top right of the website. This will bring you to ‘My account’. By clicking on ‘My addresses’ and ‘My personal information’ you can change your password, E-mail address and shipping address.

 

I forgot the password to my account. How can I receive a new password?

First of all you need to click on ‘Login’ in the top right of the website. After that you need to click on ‘Forgot your password?’. Here you can fill in the E-mail address of the registered account. We will send a new password to the E-mail address. 

 

Do you have questions? Please feel free to contact us!

E-mail: info@v1mx.nl